The job is only available for candidates based in Romania.
Tasks
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- Manages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within the agreed SLA and according to business needs.
- Manages all claims, exceptions, and special requests in the area of Customer Operations, in due time and in alignment with agreed procedures/policies, as per the received requests.
- Ensures all orders are invoiced and closed in the systems, if not the case takes action to trigger the necessary invoice or provide the business justification to leave the billing open.
- Keeps the volume of financial disputes to a minimum and actively works to closing them as soon as possible once they appear.
- Helps maximize the revenue on the accounts in quarter ends through collaboration with all involved stakeholders.
- Accountable for providing in-time and accurate resolution of all order-related escalations, regardless of the level they have reached.
- Ensures the Supply Chain Customer Operations escalation process is properly and efficiently followed at all times.
- Provides clear and proactive communication on escalation status to both customer and internal stakeholders.
- Escalates at the appropriate point any operational recurring issues (high number of claims, IT issues, etc.), and follows the escalation to ensure the problems/issue is finally solved – if applicable.
- Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
- Able to work independently with minimal supervision on recurrent business topics.
- May act as a domain champion and initiate projects addressing business topics of moderate to high complexity.
- Able to understand complex cross-functional business topics and focus on resolution.
- Ensures proper backup and handover during vacation and other absences.
- Applies internal policies to ensure internal policies and audit requirements are met.
- Medium level for both Italian & English (writing/ speaking & reading)
- Medical subscription (Regina Maria)
- Meal vouchers
- Worldclass preferential subscription
- 24 annual leave days
- Additional monthly time off
- Instant access to a part of your salary
- Bookster subscription
- Remote work option
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