Customer Service Representative [Canada]

 

Job Title: Customer Service Representative
Location: Lifemark Physiotherapy Meadowvale Town Centre

6855 Meadowvale Town Centre

Mississauga, Ontario

Employment Status: Permanent Full-Time

Schedule: Monday - Friday (09:00 - 17:00 start times vary)
Rate Compensation: $17.50 - 18.00 per hour

Do you want to work and enjoy the support of our understanding Clinic Director? If so, join us at Lifemark Physiotherapy Meadowvale Town Centre, a Lifemark Health Group company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Customer Service Representative who shares this same philosophy.

At Lifemark, we walk the talk of our company's Core Values: “ We have fun,” We strive for simplicity,” We trust each other to do the right thing,” We go the extra kilometre,” and “We belong here.”

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team.
• Competitive compensation with an excellent benefits package for permanent employees.
• Shoppers Drug Mart 30% Employee discount.
• Employee Stock Purchase Plan.
• Paid Vacation days.
• Employee Referral Bonus Program.
• Pathways for leadership opportunities.
• Mentorship opportunities, as well as a positive and comforting work environment.
• Nationally recognized brand with a strong digital presence.

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• A high degree of organizational and multitasking skills in a busy and fast-paced work environment
• Excellent communication and interpersonal skills
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset
• Flexible and adaptable to change

Key Functions and Responsibilities:

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate information intake on the patient's first visit to the clinic and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
• Coordinate scheduling of patient appointments and maintain the patient’s medical record.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages (in or outgoing) and process incoming and outgoing emails, mail and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lifemark promotes equal employment opportunities for all job applicants, including that self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

Apply today! Visit www.lifemark.ca/ careers

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